Privacy Policy

Welcome to Belle’s Beauty Haven’s Privacy Policy.

At Belle’s Beauty Haven, I take your privacy seriously. I understand that when you book a beauty or wellbeing treatment, you may share personal information with me, including details about your health, allergies or medication.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, book an appointment, complete a consultation form or receive a treatment.

I use Treatwell to manage appointments and treatment records, and Tally to collect digital consultation forms. I only ask for information that is relevant to providing my services, managing your appointments and helping to ensure your treatments are suitable for you.

Belle’s Beauty Haven is responsible for the personal information it collects and uses in connection with its services.

If you have any questions about how your information is handled, please contact me at bellesbeautyhaven@gmail.com.

Personal information we collect:

When you book an appointment or receive a treatment at Belle’s Beauty Haven, I may collect personal information to help me manage your booking and provide a safe, personalised service.

This information may include:

• Contact details: Your name, telephone number and email address.

• Appointment information: The treatments you book, appointment dates and your treatment history.

• Consultation information: Details you provide through your digital consultation form, such as allergies, medical conditions, medication, skin concerns and other information relevant to your treatment.

• Patch test information: Details of any patch tests carried out and relevant results.

• Communications: Information you share when contacting me by email, WhatsApp or other communication methods.

• Website information: Certain technical information, such as cookies and website usage data, where collected through the website.

I use Treatwell to manage appointments and maintain treatment records.

I use Tally to collect and securely store completed digital consultation forms. These forms are sent to clients manually after booking an appointment.

I only request information that is relevant to managing your appointment, assessing treatment suitability, providing your treatment and maintaining appropriate records.

Some consultation information may be classed as special category personal data under UK data protection law because it relates to your health. This information is handled with additional care and protection.

Why do we process your data?

At Belle’s Beauty Haven, I use your personal information to provide a safe, professional and personalised service.

This includes:

• Managing appointments: To arrange, confirm and manage your bookings through Treatwell.

• Assessing treatment suitability: To review your consultation information, including relevant health conditions, allergies and medication, before carrying out treatments.

• Maintaining treatment records: To keep a record of treatments received, patch tests and relevant aftercare information.

• Communicating with you: To respond to enquiries, discuss appointments and provide information about your treatments.

• Meeting legal and professional responsibilities: To maintain records and comply with applicable legal, safety and insurance requirements.

• Managing my website: To keep the website functioning and, where applicable, use optional cookies in accordance with your preferences.

Under UK data protection law, personal information must be processed on an appropriate lawful basis. Depending on the purpose, this may include fulfilling a contract with you, complying with a legal obligation, pursuing legitimate business interests or obtaining your consent.

Health information receives additional protection under UK GDPR. Where I rely on your explicit consent to process health information for treatment suitability and safety, this is requested through my consultation process.

You can contact me at bellesbeautyhaven@gmail.com if you have any questions about how your information is used.

Our legal reasons for using your information

Belle's Beauty Haven processes personal information only where there is an appropriate lawful basis under UK data protection law.

Depending on the purpose, these may include:

• Contract: To manage appointments, provide booked treatments and communicate with you about your services.

• Legal obligation: Where information must be processed to comply with applicable legal requirements.

• Legitimate interests: To manage and protect the business, maintain appropriate records and respond to enquiries or complaints, where these interests are not overridden by your rights.

• Consent: Where you choose to give permission for optional activities, such as using identifiable treatment photographs for marketing.

Health and consultation information

Some consultation information, including medical conditions, allergies and medication, is classed as special category personal data under UK GDPR.

Where Belle's Beauty Haven relies on explicit consent to process this information, clients are asked to provide that consent through their digital consultation form.

You may withdraw your consent at any time by contacting bellesbeautyhaven@gmail.com. Withdrawal does not affect processing already carried out lawfully.

If you withdraw consent for information needed to assess treatment suitability, I may be unable to provide certain treatments safely.

Where another lawful basis or legal condition applies, certain records may still need to be retained.

Your rights:

At Belle's Beauty Haven, I respect your privacy and your rights over your personal information.

Under UK data protection law, you may have the right to:

• Access your information: Request a copy of the personal information I hold about you.

• Correct your information: Ask me to update information that is inaccurate or incomplete.

• Request deletion: Ask me to delete your personal information, where the law allows.

• Restrict how your information is used: Ask me to limit certain uses of your personal information.

• Object to processing: Object to certain ways your personal information is used.

• Request data portability: Ask to receive certain information in a portable format, where applicable.

• Withdraw consent: Where I rely on your consent, you can withdraw it at any time. This will not affect processing already carried out lawfully.

Some rights are subject to legal exceptions. For example, I may need to retain certain treatment records to meet legal obligations or establish, exercise or defend legal claims.

To exercise your rights or ask a question about your personal information, please email bellesbeautyhaven@gmail.com.

I will respond to requests within the time limits required by UK data protection law, normally within one calendar month.

If you are unhappy with how your personal information has been handled, you can also raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Links to other websites:

The Belle's Beauty Haven website may contain links to external websites and services, including Treatwell for appointment bookings and WhatsApp for enquiries.

I also use Tally to send digital consultation forms to clients.

These third-party services have their own privacy policies and may collect and process personal information in accordance with their own terms.

When you follow a link to an external website or use a third-party service, I recommend reading its privacy policy to understand how your information is handled.

Belle's Beauty Haven is not responsible for the privacy practices or content of websites operated by other organisations. However, I remain responsible for meeting my own data protection obligations when using third-party services to handle client information.

Cookies and website information

The Belle's Beauty Haven website uses cookies and similar technologies to help the website function properly.

Essential cookies may be used to support basic website functions.

The website also provides cookie preferences so visitors can choose whether to allow optional cookies.

Belle's Beauty Haven uses Google Analytics 4 to understand website activity and improve the visitor experience.

You can accept or reject optional cookies through the website's cookie banner and manage your preferences using the available cookie controls.

You can also manage or delete cookies through your browser settings.

For more information, please see the Belle's Beauty Haven Cookie Policy.

Information security:

At Belle's Beauty Haven, I take the privacy and security of your personal information seriously.

I use third-party services, including Treatwell for appointment and treatment records and Tally for digital consultation forms.

I take reasonable steps to protect the personal information I handle, particularly sensitive consultation and health information, from unauthorised access, loss, misuse or disclosure.

Access to client information is limited to what is necessary for managing appointments, assessing treatment suitability, providing treatments and maintaining appropriate records.

I do not sell your personal information.

While I take care to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.

If you have any concerns about the security of your personal information, please contact me at bellesbeautyhaven@gmail.com.

Legal disclosure:

At Belle's Beauty Haven, I respect the confidentiality of your personal information and do not share it unnecessarily.

There may be circumstances where I am required or permitted by law to disclose personal information, including:

• To comply with a legal obligation, court order or lawful request from an authorised public body.

• To establish, exercise or defend legal claims, including matters relating to treatments or insurance.

• To protect the rights, safety or wellbeing of clients or others, where disclosure is lawful and necessary.

Any disclosure will be limited to information that is relevant and necessary for the particular circumstances.

I will handle personal information, including health information, in accordance with applicable UK data protection law.

Contact information:

If you have any questions about this Privacy Policy, how your personal information is handled, or if you would like to exercise your data protection rights, please contact:

Belle's Beauty Haven
61 Reddal Hill Road
Cradley, West Midlands
B64 5JT

Email: bellesbeautyhaven@gmail.com
Telephone / WhatsApp: 07875 843174
Website: www.bellesbeautyhaven.co.uk

I will do my best to respond to privacy-related enquiries promptly and in accordance with applicable UK data protection law.

If you remain concerned about how your personal information has been handled, you have the right to raise a complaint with the Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk